1. Overview

1.1 Introduction

Welcome to The Booking Point, where we prioritize your satisfaction and aim to provide a seamless experience for event bookings. This Return Policy is designed to outline the conditions and procedures for returning event tickets or bookings made through our platform.

1.2 Commitment to Customer Satisfaction

Our commitment to your satisfaction drives our return policy, ensuring fairness and transparency in dealing with returns. We understand that circumstances may arise where returns are necessary, and we strive to facilitate this process for you

2. Eligibility for Returns

2.1 Criteria for Eligibility

To be eligible for a return, event tickets or bookings must meet specific criteria. Eligible returns typically include events cancelled by organizers, changes in event details, or other circumstances affecting the fulfilment of the booking.

2.2 Timeframe for Returns

Returns must be initiated within a specified timeframe from the date of the event or the occurrence of the circumstances leading to the return. This timeframe is designed to balance the need for timely returns while respecting the nature of event-related services.

3. Return Process

3.1 Initiation of Return

To initiate a return, customers must contact our customer support team through the designated channels, providing relevant details, including the order number, reason for return, and any supporting documentation or proof of the circumstances leading to the return.

3.2 Approval and Authorization

Upon receiving the return request, our customer support team will assess the eligibility and validity of the return. Once approved, customers will receive authorization and detailed instructions on how to proceed with the return.

3.3 Returning the Event Tickets or Booking

Customers are responsible for following the provided instructions for returning event tickets or cancelling bookings. Any applicable terms and conditions, such as cancellation fees or refund processing fees, will be communicated during the return process.

4. Timeframe for Returns

4.1 Processing Time

Once the return request is approved, our team will promptly process the return. The timeframe for processing may vary but will be communicated to the customer. Refunds or replacements, as applicable, will be issued after completion of the evaluation.

5. Non-Returnable Items or Services

5.1 Exclusions

Certain events or circumstances may be non-returnable or subject to specific terms outlined during the booking process. Details of non-returnable items or services will be clearly communicated at the time of booking.

6. Contact Information for Return Inquiries

6.1 Dedicated Support

For inquiries related to returns or to initiate the return process, please contact our dedicated customer support team at info@thebookingpoint.com. Our team is here to assist you with any concerns and guide you through the return process.

7. Policy Updates

7.1 Revisions

This Return Policy is subject to periodic revisions to accommodate changes in our processes and to align with legal requirements. Customers are encouraged to review this policy regularly.

8. Contact Information

8.1 The Booking Point will not be responsible for any changes or unforeseen circumstances which has a reason from the client since we are an intermediary. However, all the required assistance will be given by our customer support in case any eventuality arises.

8.2 General Inquiries

For general inquiries or additional information, please feel free to contact us at info@thebookingpoint.com. We are here to ensure that your experience with The Booking Point is not only enjoyable but also backed by fair and transparent policies.